Sue Bottema - Business and Personal Coaching - customer focus training

Sue Bottema for Business and Personal Coaching and communication and customer focus and human resource support

Sue Bottema

Favourite Quote

Our task is not to fix the blame for the past, but to fix the course for the future.

John F. Kennedy

Customer Focus Score Results

55 – 70 EXCELLENT

Creative customer driven management is already well established in your organisation and you are probably enjoying the benefits of high profits, good public image, high customer loyalty and a strong competitive position

46 – 55 GOOD

The awareness of your management is well above average and the organisation is probably doing well. There may, however, be some management or the other people resistant to and ignoring the importance of customer service.

35 – 45 AVERAGE

Customers probably do not figure too highly on your list of priorities. The profits may be under pressure from price competition and your people may not respond too well to requests for improvements in performance.

Under 35 POOR

Your customers either have to do business with you or are leaving as fast as your key people. You could be a prime takeover or bankruptcy candidate. Your company needs a customer driven revolution.

If you rated excellent, congratulations! You must be living your customer-focused philosophy. Keep up the good work and doing what it takes to stay there.

If your rating was good, you are also to be applauded. Perhaps you can benefit from some increased motivation for the team and a re-focus to take service to the next level so that the benefits of excellence can be enjoyed.

Should you find your business/team in the average or poor area, it truly is time to make a move. Can you afford not to?

Performance Solutions provides results that make a difference. See our testimonials to read what some of our other customers have to say.

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When you need success focused results contact:

Sue Bottema - Managing Director

Sue Bottema for Business and Personal Coaching and communication and customer focus and human resource support

PO Box 301003 Albany

Auckland, NZ New Zealand (Aotearoa)

(+64 9 444-8404 Fax: +64 9 444-8404
Mob: 027 Believe (235-4383)

sue@performancesolutions.co.nz

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